Reimagining Customer Experiences - Jason Michener, Comcast, Vipul Savjani, Accenture
Comcast has been on a Cloud-Native Transformation Journey with Pivotal Cloud Foundry for the past 3 years. Recently, Comcast Customer Experience and Engineering Teams were given a seemingly impossible task: Replace a 3rd party AI/ML Customer Service tool by building our own in 8 weeks. Come learn how we leveraged our Pivotal Cloud Foundry service platforms in a hybrid public/private cloud with our best customer experience professionals to fundamentally change how we are engaging with our customers. Slides: TBA Jason Michener, Senior Manager, Engineering Operations, Comcast Vipul Savjani, Global Lead of Open Source PaaS, Emerging Technology, Accenture Filmed at SpringOne Platform 2017
