The rise of fast-moving fintechs has changed the way traditional financial services firms behave and deliver customer experiences - from instant cross-border payments to chatbots that could easily replace a physical bank and its tellers. However, sophisticated digital tools and products rely on data inputs—and financial services organisations have extensive access to the amount of data that fintechs could only dream of.
How do incumbent financial services organisations get there and where do they even start? First, they have to get the basics right. Every successful transformation is based on people, processes and technology.
This guide gives you a practical understanding of how to approach application modernisation and use cases of how other banking, insurance and asset management providers have successfully adopted the approach.
