Tanzu Technical Adoption Management Support provides your organization with the VMware Tanzu expertise, advocacy and advisory skills to keep your VMware Tanzu initiatives on track. This subscription-based remote support is a proven and personal approach to supporting mission-critical solutions based on VMware Tanzu technologies.
Offered in increments of 1 day per week, Tanzu Technical Adoption Managers (TAMs) work closely with the customers' VMware Tanzu platform and application development teams to deliver personalized services that meet their unique requirements. Tanzu Technical Adoption Management offers deep technical understanding of and guidance for the VMware Tanzu product set.
As the offering is for 12 months or longer, the Tanzu Technical Adoption Managers are able to establish a meaningful, long-term partnership with customers by understanding their business objectives, applications, technical environments, cultures and teams to help achieve desired outcomes.
Prerequisite: Customers must have an active subscription (“Premium Support”) or a valid support contract in place for the specified product as a prerequisite to the purchase of Technical Adoption Management.
Benefits
Outcomes Planning
- Focus on your IT and business outcomes
- Recommendations needed to achieve your technology roadmap
- Track and manage progress
Operations Optimization
- Deployment and upgrade guidance
- Platform monitoring and scaling
- Focus on stability, scalability, security (CVEs)
Technology Assessment
- Best practices, interoperability and compatibility reviews
- Identify gaps impeding your progress
- Acceleration of technology investments
Solution Guidance
- Engagement with Product Management and SMEs
- Product Feature tracking
- Product Roadmap discussions
Enablement
- Extension of your team
- Skills gap assistance and knowledge transfer
- Accelerate self-sufficiency
Peer Insights
- Provides comparisons of operations and processes to known best practices