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App Modernization Technical Account Management Service

A proven and personal approach to supporting mission-critical solutions based on VMware Tanzu technologies.

Program Overview

App Modernization Technical Account Management Service provides your organization with the VMware Tanzu expertise, advocacy, and advisory skills to keep your Modern Apps initiatives on track. This subscription-based remote service helps you successfully utilize VMware Tanzu products and focus on innovation through modern application development. Our goal is to establish a meaningful partnership by understanding your environment, applications, challenges, and business objectives.

App Modernization Technical Account Management Service offers deep technical understanding of the VMware Tanzu product set including VMware Tanzu Application Service (TAS), VMware Tanzu Kubernetes Grid (TKG), and VMware Tanzu Data Services. We work closely with your VMware Tanzu platform and application development teams to deliver personalized services that meet your unique requirements.

Modern Apps Technical Account Management Service offers the right fit for your organization, sized to the scale and complexity of your business—1 day per week, 2 1/2 days per week or 5 days per week. (1 day equates to 8 business hours)


Activities and Benefits

App Modernization Technical Account Management Services include the following activities:

Benefits Activities
Product Enablement
  • Identify skill gaps and facilitate roadmap and development sessions to increase knowledge and abilities
  • Provide technical analysis, coordinate with subject matter experts, and make recommendations for features and upgrades that meet requirements
  • Lead technical reviews and root cause analyses that drive continuous improvement
  • Direct system access for log access and review (Only for service contract of 5 days per week)
Risk Mitigation Research & Technical Spikes
  • Compare Tanzu platform to known best practices of similar organizations using our product team’s guidance and years of experience
  • Interact regularly via preferred communication channels to drive faster issue resolution and responses to questions
  • Coordinate with technical and management teams and provide heightened awareness for major customer events and escalations
  • Offer proactive maintenance and upgrade planning guidance
Account Management
  • Progress and results reviews to confirm alignment with stated business goals and priorities
  • Weekly Carelog (Status) Call and daily standup calls to discuss ongoing project activity, open issues, challenges, and future plans
  • Quarterly / Yearly Reviews to present and discuss highlights, accomplishments, and planning for quarter/year ahead

Prerequisite

* Customers must have an active subscription (“Premium Support”) or a valid support contract in place for the specified product as a prerequisite to the purchase of Technical Account Management.


VMware App Modernization TAM Services Tier Offerings Tier 1
(1 day)
Tier 2
(2.5 days)
Tier 3
(5 days)
Span of Tanzu Technology Expertise One Technology Up to two Technologies Up to three Technologies
Technical Account Manager
Monday through Friday. 9:00am to 5:00pm local time zone
Collaboration With Your Account Team
Sales Engineer, Customer Success Manager, Account Executive
Daily Operational Interactions
Attend Customers’ Standups, Answer quick inquiries
Customer Status Reports
Review key activities, Notification of Known issues, Security Advisories (CVEs)
Bi-annual Business Reviews
Service Highlights and Accomplishments; Planning for the future
Customer Advocacy
Extension of your team representing your needs within VMware
Alignment with Business Goals
Awareness of customer desired outcomes and business priorities
Tanzu Technical Product Expertise
Personalized operational guidance of customer environment
Strategic Roadmap Awareness
Feature requests tracking, Engagement with Product Management and SMEs
Accelerated Technical Adoption
Realize the benefits of the Tanzu portfolio to increase efficiencies
Patching and Upgrade planning for Tanzu Products
Including component interoperability
Reliability Engineering Best Practices Guidance
Developing a holistic view (different maturity levels per tier)
Beginner Intermediate Advanced
Platform Monitoring
Focus on stability and scalability
Level 101 Level 201 Level 301
Best Practice Review
Health-checks and platform review
General Guidance Personalized Guidance Fully Customized
Technical Analysis and Recommendations
Operational, configurations, versioning and upgrade needs, etc.
Skills Gap Assistance
Driving towards self-sufficiency through knowledge transfer
Global (Asia, Americas and Europe) AMTAM Coverage
Based on customer request and AMTAM availability

Last Updated: June 17, 2021



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