Shifting to a human-centered mindset to achieve IT excellence at BT

About BT

BT is one of the world's leading communications services companies, serving the needs of customers in the UK and in 180 countries worldwide. BT's main activities are the provision of fixed-line services, broadband, mobile, and TV products and services, as well as networked IT services.

“Working with VMware Tanzu, we created a methodology and approach that helped us engage our team and execute in a way that they were effectively being enabled and skilled. We’re still using this today. The key part of this was for us to not be afraid to try out true agile methods.”

Steve Hawkins, Sr. Manager Converged Infrastructure, British Telecom