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App Modernization Technical Account Management Service provides your organization with the VMware Tanzu expertise, advocacy, and advisory skills to keep your Modern Apps initiatives on track. This subscription-based remote service helps you successfully utilize VMware Tanzu products and focus on innovation through modern application development. Our goal is to establish a meaningful partnership by understanding your environment, applications, challenges, and business objectives.
App Modernization Technical Account Management Service offers deep technical understanding of the VMware Tanzu product set including VMware Tanzu Application Service (TAS), VMware Tanzu Kubernetes Grid (TKG), and VMware Tanzu Data Services. We work closely with your VMware Tanzu platform and application development teams to deliver personalized services that meet your unique requirements.
Modern Apps Technical Account Management Service offers the right fit for your organization, sized to the scale and complexity of your business—1 day per week, 2 1/2 days per week or 5 days per week. (1 day equates to 8 business hours)
Prerequisite: Customers must have an active subscription (“Premium Support”) or a valid support contract in place for the specified product as a prerequisite to the purchase of Technical Account Management.
Benefits
Customer Advocacy
- Extension of your team
- Focused on achieving and aligning IT goals with your objectives
- Tanzu technical expertise
Technology Fast-Pass
- Engagement with Product Management and SMEs
- Product Feature Tracking
- Product Roadmap discussions
- ROI acceleration of technology investments
Risk Mitigation
- Tanzu Platform best practice review
- Focus on stability, scalability, security (CVEs)
- Upgrade and component interoperability planning and guidance
Customer Enablement
- Reliability Engineering Best Practices Guidance
- Skills gap assistance and knowledge transfer
- Platform monitoring and scaling
- Accelerate self-sufficiency
Service Tiers and Activities
| VMware App Modernization TAM Services Tier Offerings |
Tier 1
(1 day) |
Tier 2
(2.5 days) |
Tier 3
(5 days) |
|---|---|---|---|
| Span of Tanzu Technology Expertise | One Technology | Up to two Technologies | Up to three Technologies |
|
Technical Account Manager
Monday through Friday. 9:00am to 5:00pm local time zone |
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Collaboration With Your Account Team
Sales Engineer, Customer Success Manager, Account Executive |
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Daily Operational Interactions
Attend Customers’ Standups, Answer quick inquiries |
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Customer Status Reports
Review key activities, Notification of Known issues, Security Advisories (CVEs) |
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Bi-annual Business Reviews
Service Highlights and Accomplishments; Planning for the future |
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Customer Advocacy
Extension of your team representing your needs within VMware |
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Alignment with Business Goals
Awareness of customer desired outcomes and business priorities |
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Tanzu Technical Product Expertise
Personalized operational guidance of customer environment |
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Strategic Roadmap Awareness
Feature requests tracking, Engagement with Product Management and SMEs |
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Accelerated Technical Adoption
Realize the benefits of the Tanzu portfolio to increase efficiencies |
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Patching and Upgrade planning for Tanzu Products
Including component interoperability |
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Reliability Engineering Best Practices Guidance
Developing a holistic view (different maturity levels per tier) |
Beginner | Intermediate | Advanced |
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Platform Monitoring
Focus on stability and scalability |
Level 101 | Level 201 | Level 301 |
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Best Practice Review
Health-checks and platform review |
General Guidance | Personalized Guidance | Fully Customized |
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Technical Analysis and Recommendations
Operational, configurations, versioning and upgrade needs, etc. |
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Skills Gap Assistance
Driving towards self-sufficiency through knowledge transfer |
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Global (Asia, Americas and Europe) AMTAM Coverage
Based on customer request and AMTAM availability |
Last Updated: January 7, 2022
