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Tanzu Technical Adoption Management Support provides your organization with the Tanzu expertise, advocacy, and advisory skills to keep your Tanzu initiatives on track. This subscription-based remote support helps you successfully utilize Tanzu products and focus on innovation through modern application development. Our goal is to establish a meaningful partnership by understanding your environment, applications, challenges, and business objectives.
Tanzu Technical Adoption Management Support offers deep technical understanding of the Tanzu product set including Tanzu Application Platform, Tanzu Application Service, Tanzu Kubernetes Grid, Tanzu Data Services and Tanzu Spring Runtime. We work closely with your Tanzu platform and application development teams to deliver personalized services that meet your unique requirements.
Tanzu Technical Adoption Management Support offers the right fit for your organization, sized to the scale and complexity of your business—1 day per week, 2 1/2 days per week, or 5 days per week. (1 day equates to 8 business hours).
Prerequisite: Customers must have an active subscription (“Premium Support”) or a valid support contract in place for the specified product as a prerequisite to the purchase of Technical Adoption Management.
Customer Advocacy
Technology Fast Pass
Risk Mitigation
Customer Enablement
Tanzu Technical Adoption Management Support Tier Offerings | Tier 1 (1 day) |
Tier 2 (2.5 days) |
Tier 3 (5 days) |
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Span of Tanzu Technology Expertise | One technology | Up to two technologies | Up to three technologies |
Technical Adoption Manager |
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Collaboration With Your Account Team |
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Daily Operational Interactions |
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Customer Status Reports |
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Joint Business Reviews |
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Customer Advocacy |
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Alignment with Business Goals |
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Tanzu Technical Product Expertise |
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Strategic Roadmap Awareness |
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Accelerated Technical Adoption |
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Patching and Upgrade planning for Tanzu Products |
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Reliability Engineering Best Practices Guidance |
Beginner | Intermediate | Advanced |
Platform Monitoring |
Level 101 | Level 201 | Level 301 |
Best Practice Review | General Guidance | Personalized Guidance | Fully Customized |
Technical Analysis and Recommendations |
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Skills Gap Assistance |
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Multi-Geo Coverage (Asia, Americas and Europe) |
Last Updated: January 11, 2024
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