Indian Railways

Improving Indian Railways' new e-ticketing system

This browser does not support PDFs. Please download the PDF.

About Indian Railways

Founded in 1853, Indian Railways is the world’s second-largest railway network with nearly 7,000 stations and 72,000 miles of track. Every day, the railway carries over 23 million passengers on more than 12,000 trains. Passengers have always been able to purchase reserved tickets at railway stations—often waiting in long lines.

“Because the online system for reserved tickets was so slow, during peak times, people used to have to go to stations, wait in long lines and book tickets at railway counters. But now, more bookings are being done on the Internet than in person and there are hardly any lines at the counters.”

Suneeti Goel, Chief Project Engineer, Centre for Railway Information Systems