Shifting to a human-centered mindset to achieve IT excellence at BT

BT's Transformation Journey to a Human-Centered Service Organization

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About BT

BT is one of the world's leading communications services companies, serving the needs of customers in the UK and in 180 countries worldwide. BT's main activities are the provision of fixed-line services, broadband, mobile, and TV products and services, as well as networked IT services.

“We created Canvas, which is BT's PaaS service... all based on Pivotal Platform. The service is going to enable our development community to deliver value to the business and address all those manual, toil pain points.”

Tom Hamilton, Software Engineering Manager - Cloud Platforms and DevOps at BT