Tanzu Talk: Five Business Metrics to Start Tracking
Today, I go over five business metrics to track: (1) sales/workflow completion; (2) adoption; (3) awareness; (4) cost per transaction; (5) customer experience and satisfaction. There are, of course, all sorts of other metrics, but these are some you can start with as you figure out which metrics are the best for you. Check out the article I pull this from, and read even more in The Business Bottleneck. —— Article on Metrics: https://financialit.net/blog/software/three-success-metrics-software-development Free book, The Business Bottleneck: https://tanzu.vmware.com/content/cote/the-business-bottleneck?utm_source=cote&utm_medium=video&utm_campaign=tanzutalk Chapters: 00:00 - The battle over metrics. 01:02 - Metrics article. 01:29 - Why you need metrics. 01:52 - Banking example. 05:00 - Business metrics to start with. 05:40 - Sales completion. 06:24 - Digital take-up, awareness. 09:00 - Cost per transaction. 09:54 - Customer experience & satisfaction. 11:53 - Read more in The Business Bottleneck. 14:18 - The return of banana boy.