Over the past twelve months, people and organisations around the world have faced arguably the most condensed period of upheaval in memory—from the pandemic to natural disasters and civil unrest impacting countries on every continent. Governments have been thrust into the spotlight like never before with citizens demanding (and scrutinising) leadership.
Given that the world around us won’t stop changing, and the majority of citizens in APAC have access to a smartphone, digitalised citizen services are proven to be the best option for scalable and effective solutions. To deliver them swiftly and effectively, governments must lay some foundations to set themselves up for success.
In this white paper, we'll look at the three common paths to modernisation and outline the key steps government agencies need to take to successfully meet their modernisation objectives.