Modernizing Customer Messaging at T-Mobile

September 4, 2021

Customer experience is the most important goal for any company, small or large. At T-Mobile, one of the most important ways we interact with our customers is through messaging. In this talk, we'll showcase how T-Mobile overcame a middleware service-oriented architecture and built a centralized product for managing customer messaging. Plus, how organizational domains should think more like products than services to better serve their customers. Al Garay, Manager, Enterprise Technology Solutions at T-Mobile Raj Palanisamy, Senior Software Engineer at T-Mobile Slides: https://www.slideshare.net/Pivotal/modernizing-customer-messaging-at-tmobile

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