Automation can only be as good as the people who use it. High trust cultures which empower, minimize blame and connect people with intrinsic motivations will dominate the cloud-native landscape. The cloud was not built with ITIL. Heavy change control processes attempted to minimize incidents but typically drain the enthusiasm of the people while resulting in brittle systems which fail catastrophically. Self service policy enforcing automation makes doing the right thing easy and expedient allowing cloud-natives to focus on delivering for the business instead of managing politics and signatures.
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