Internal Revenue Service (IRS)

  • “Your IRS Wait Time is 3 Hours” 
Is Lean Possible in Government?

    “Your IRS Wait Time is 3 Hours” Is Lean Possible in Government?

    The story of how the IRS embraced Lean Startup practices and built an app citizens craved.Every call to the IRS, no matter what the reason, has one distinct thing in common: you’re going to be on...

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