For healthcare payers to be competitive and react quickly to the market, investing in a digital open enrollment system for Medicare is key. This paper describes how they can modernize existing applications and systems while building a modern, customer-centric, front-end application to deliver an open enrollment experience on par with—or even better than—call centers. We’ll also cover how VMware Tanzu helps IT, security, and application teams work better together using modern processes and technologies to build and deliver this customer-centric approach to open enrollment.
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