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Establishing an SRE-Based Incident Lifecycle Program

Outages, employee burnout, and customer dissatisfaction need more than just a quick patch. They also require sophisticated SLO-based alerting and observability. But getting smart about incident alerts, detection, management, and prevention—all to reduce unnecessary toil and employee burnout—is easier said than done.

It’s time to define key terms and customer requirements that also work for your team structure, so you can design an incident lifecycle program to fit your unique needs.

In this ebook, you’ll discover:

  • The specific key terms and customer requirements, defined
  • What to look for to better prevent and manage future internet-related system outages
  • How blending together incident prevention and detection (among other steps) is critical in your incident lifecycle program
  • How VMware Tanzu Observability offers the sophisticated SLO-based alerting required for an effective incident lifecycle program
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