How VMware Tanzu SaaS Products Handle Data Privacy and Security

August 19, 2021 Brian Kirkland

Companies today are adopting software as a service (SaaS) at a rapid pace. There are many factors contributing to this trend, including:

  • Operational efficiency – There are significant time and cost benefits to using vendor-managed, cloud-hosted software versus installing and maintaining commercial, off-the-shelf software in your own data centers.

  • Security – In a SaaS model, the vendor is responsible for updating the software to resolve security vulnerabilities, removing that burden from your teams.

  • Reliability – A vendor is bound by a service-level agreement (SLA) that provides an expected level of availability for the service. You can focus more on your business and less on maintaining high availability for vendor software on premises. 

Many large enterprises, particularly in banking and financial services, have been hesitant to adopt SaaS because it challenges existing risk management models already in place for software. 

The stakes are raised when we’re talking about software that governs security policies and access controls, manages encryption keys and certificates, and provides administrative controls to authorized users. Security-conscious firms (which is basically everyone these days) don’t want to put the security controls themselves at risk.

Two of the SaaS products in the VMware Tanzu portfolio are in the critical path for securing systems at the heart of your IT infrastructure. VMware Tanzu Mission Control provides a centralized control plane for Kubernetes, and Tanzu Service Mesh provides a global control plane for service mesh networks. 

In this post, we’ll cover the data security and data privacy elements of each product. We’ll examine how each product communicates between your infrastructure and the VMware Cloud, how it’s secured, and what types of data cross those wires. We’ll also look at the identity and access controls used by both SaaS products, including how Tanzu Mission Control provides end users secure access to the clusters it manages.

Data security, end-to-end

When data is leaving an enterprise’s corporate firewalls, security teams put those flows under a microscope. How are connections established, and are they encrypted? What information is being sent to the third party? Does it include any customer data, personally identifiable information, or other sensitive information? 

Let’s take a high-level look at how each Tanzu SaaS communicates.

Reporting in on a secure channel, Mission Control

First, let’s take a look at the communication between Kubernetes clusters and Tanzu Mission Control.

Kubernetes clusters communicate to Tanzu Mission Control via an agent installed on the cluster. The agent syncs with Tanzu Mission Control to receive configurations and policies from the centralized control plane. It communicates outbound, so all the protections of traditional corporate firewalls and proxies apply.


All communication is encrypted with TLS. In addition to being encrypted in transit, all data is encrypted at rest within the SaaS.

For more detailed information on the security practices within Tanzu Mission Control, check out this whitepaper.

Tanzu Service Mesh, reporting in

Tanzu Service Mesh also needs to phone home to its global control plane and does so using the same principles: outbound-only connections and encrypted communication.

When a Kubernetes cluster is onboarded to Tanzu Service Mesh, a local controller is deployed. That local controller is responsible for, among other things, registering with the SaaS, syncing configuration information, and providing periodic telemetry data on the health and utilization of the service mesh.

It ends up looking something like this:


Note the two types of traffic in this example: network traffic between your environment and Tanzu Service Mesh SaaS, and the network traffic of applications using the service mesh.

It’s important to note that when applications communicate across the service mesh, that network traffic never leaves your company’s networks. The actual application data—the payloads of information delivered between microservices on the mesh—is never collected by the SaaS. Even if that network traffic were intercepted and inspected by a bad actor within your corporate network, that traffic is encrypted with mutual TLS certificates that are managed and rotated locally.

We’ll examine what information is currently collected by the SaaS in the next section.

Inspecting the payload

So we’ve established that communication channels are secure, but what data is actually transmitted to the VMware Cloud?

Let’s start with what is not collected or stored:

  • Your workload’s data

  • Sensitive Kubernetes objects, such as secrets

  • Tanzu Mission Control Data Protection backups

Tanzu Mission Control and Tanzu Service Mesh operate on the principle of only collecting the data necessary to carry out their functions as a global control plane. That data includes: cluster names, host names, service and deployment inventories, names of pods and namespaces, labels, and other metadata about the environment. Additionally, performance metrics are collected to provide insight into traffic patterns and the health of Kubernetes clusters and service meshes. These include metrics on throughput, latency, and error rates as well as CPU, memory, and network utilization.

Identity and access control

Just as important as how these services are secured is the question of who has access.

Access to Tanzu Mission Control and Tanzu Service Mesh is controlled by the VMware Cloud Services platform. VMware Cloud Services is independent of Tanzu and provides identity and access control to VMware Cloud products.

VMware Cloud Services can be federated with your corporate domain, allowing you to use your organization’s single sign-on and identity source to sign in. You can also set up multifactor authentication for an increased level of security.

Access to Kubernetes clusters is granted through the use of standard OAuth tokens. The access control policies you set through VMware Cloud Services and Tanzu Mission Control translate into Kubernetes role-based access control policies on the cluster.

Tanzu Mission Control installs Pinniped on all managed Kubernetes clusters. Pinniped is an OpenID Connect–based authentication system for Kubernetes. Pinniped integrates with VMware Cloud Services and enterprise identity providers to ensure a consistent, secure authorization flow for all clusters regardless of the infrastructure they are deployed on. To learn more about Pinniped, check out the project here.


Tanzu Mission Control also provides audit logs so organization administrators can monitor activities that are initiated through Tanzu Mission Control. This allows you to track what was done, who performed the action, when the action occurred, and where the action occurred.


Tanzu Mission Control and Tanzu Service Mesh comply with the highest-class industry security and operational standards, including: SOC 2 Type 2, SOC 2 Type 1, ISO/IEC 27001, and CSA Star. These certifications attest that controls are in place to securely manage and protect customer data.

Visit the VMware Cloud Trust Center Compliance page for more information, including how to get access to these reports.

SaaS is here to stay

The specifics of how these types of products manage security and privacy will continue to evolve to meet changing enterprise needs and external challenges. However, one thing is clear. With such robust security and compliance measures built into Tanzu SaaS products, even the most highly regulated banks and financial institutions are now taking advantage of SaaS to build, run, and manage the modern applications platform that powers their businesses.

Interested in learning more or trying out these tools for your organization? Explore what’s available with our Hands-on Labs, and register for SpringOne and VMworld to learn more about how the Spring and Tanzu ecosystems are improving the developer experience and enabling meaningful digital transformations at enterprises around the world.

About the Author

Brian is a Staff Solutions Engineer in VMware's Modern Applications Platform Business Unit. Before joining Pivotal and VMware, he spent 15 years in enterprise IT architecture and engineering, building, running, and securing containerized application platforms at scale and revolutionizing developer experience with open source software.

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