KPIs Drive Behavior: So Get Them Right!
Poorly written KPIs can have unintended consequences on a team’s behavior. Here’s how to write KPIs that get the results you actually want.
Darran Rice is an executive leader with over 24 years of experience in IT infrastructure and application modernization within the financial and banking industries. He specializes in application hosting, PaaS, infrastructure automation, and enterprise messaging/integration services, both on premises and in the public cloud.