A Two-Tiered Approach to User Adoption, AKA the 'User Adoption Sandwich'
When building enterprise software, looking at user adoption from two perspectives helps ensure stakeholder buy-in and happy users.
How to Write User Stories Without Users
We can still write valuable stories—we just have to reframe our idea of user value. And that means redefining our idea of a user.
My All-Time Favorite Opening Question for User Interviews
Why the question "What do you love about your job?" is the best way to kick off a user interview.
Metrics, Product Management, and You: Knowing You Did a Good Thing
Defining success metrics can be daunting for even experienced product managers. This post explains how one simple question ("How do we know we did a good thing?") can help you create better metrics.
5 Conversations You Should Be Having About Your User Stories
If a story is a placeholder for a conversation, when does that conversation happen? Who has it? What do they talk about? Here are five moments engineering and product should be checking in with each.
Confronting (and Embracing) Risk Aversion
Amanda White on approaches that work well for getting buy-in from people who are particularly risk-averse.