Citizens are more digitally-engaged than ever, and are becoming a diverse and complex customer for governments to serve. There will be an additional 900 million internet users by 2025, a 36% increase from 2021. Governments’ IT spending is forecast to grow 8% each year to US$151 billion by 2025, outpacing the average annual growth of 6% in overall government spending in Asia-Pacific.
VMware is pleased to launch the research report Digital smart: Accelerating digital government for citizens in the Asia-Pacific in partnership with Deloitte. The research was commissioned to provide insights into how governments across the region are creating a digital experience for citizen services and how can they shape digital transformation to meet changing citizen expectations.
The report covers 5 key areas –
1. The digital age
2. New citizen expectations
3. Leading practice digital government
4. Priorities for government investment
5. Country insights including Australia, India, Indonesia, Japan, Singapore, South Korea, Vietnam